Frequently Asked Questions

At Swiz Knives Shop, we’re committed to providing mission-ready tactical gear with military-grade reliability. Below you’ll find answers to our most frequently asked operational questions about our products, shipping, payments, and more.

Product Questions

What types of knives do you specialize in?
We offer a tactical selection of precision-crafted blades including:
  • Fixed Blade knives (including tactical models)
  • Folding Knives (tactical and EDC options)
  • Specialty knives from brands like CRKT and Squid Industries (Butterfly knives)
Are your knives suitable for professional/field use?
Absolutely. Our tactical knives are designed for professionals who demand reliability in the field. Each blade undergoes rigorous quality inspection before shipping.
Do you offer any warranty on your products?
All our knives come with a standard manufacturer’s warranty against defects. Please contact our SpecOps Support Team for warranty claims.

Shipping & Delivery

Where do you ship to?
We deploy worldwide except:
  • Asian territories with blade restrictions
  • Remote regions without reliable carrier infrastructure
  • Countries prohibiting tactical knife imports
Our checkout system automatically verifies deliverability to your location.
What shipping options are available?

Standard Tactical Delivery: $12.95 flat rate worldwide via DHL/FedEx (10-15 days after dispatch)

Free Expedition Shipping: Free for orders over $50 via EMS (15-25 days after dispatch)

All orders take 1-2 days for processing before dispatch.

How do you handle customs?
Every shipment includes:
  • Fully documented customs declarations
  • HS code classification for smooth clearance
  • Discreet, compliant packaging
Note: Some jurisdictions may require additional documentation for tactical gear imports.
Can I expedite my order?
For urgent deployments, contact our SpecOps Support Team about expedited options.

Returns & Exchanges

What is your return policy?
Your satisfaction is our honor code:
  • 15-day return window from delivery date
  • Items must be in original, unused condition
  • Return shipping at customer’s expense (we handle customs paperwork)
How do I initiate a return?
Contact our SpecOps Support Team within 15 days of receiving your order to begin the return process.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as the quality of our blades.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and receive special operational briefings (promotions).

Additional Questions

How can I contact customer support?
Our SpecOps Support Team is standing by at [email protected] for any mission-critical questions.
What is your physical location?
Our headquarters is located at:
12460 West Solano Dr, Litchfield Park, US 85340

Didn’t find your answer? Contact our tactical support team at [email protected] for personalized assistance.

Stay sharp, stay ready.