SWIZ KNIVES SHOP
RETURNS & EXCHANGES PROTOCOL

Effective Date: October 2025

OPERATIONAL NOTICE: At Swiz Knives Shop, we stand behind our tactical gear with a mission-ready returns protocol. This document outlines the procedures for returning or exchanging equipment that doesn’t meet your operational requirements.

1. MISSION PARAMETERS (ELIGIBILITY)

Returns and exchanges are authorized under the following conditions:

  • Request initiated within 15 days of equipment receipt
  • Product must be in original, unused condition with all packaging intact
  • Proof of purchase (mission order number) required
  • Certain specialized equipment may be exempt (see Section 6)

2. CLASSIFIED ITEMS (NON-RETURNABLE EQUIPMENT)

The following tactical gear cannot be returned for safety and hygiene reasons:

  • Customized or personalized blades (marked with operator specifications)
  • Opened sharpening kits or maintenance supplies
  • Used or damaged equipment (beyond standard inspection)

3. EXTRACTION PROCEDURE (RETURN PROCESS)

Phase 1: Initiate Request

Email our SpecOps Support Team at [email protected] with:

  • Your order number (mission ID)
  • Product details requiring extraction
  • Reason for return/extraction
  • Whether you request replacement gear or financial extraction

RETURN REQUEST TEMPLATE:

Subject: Extraction Request – Order #[Your Order Number] SpecOps Support Team, Requesting extraction protocol activation for the following equipment: – Order Number: – Product Name: – Reason for Extraction: – Requested Action: [Refund / Exchange for: ] Awaiting further instructions. Operator Name: Contact Email:

Phase 2: Receive Extraction Coordinates

Within 48 hours, you’ll receive:

  • Authorization code for your extraction mission
  • Shipping coordinates for equipment return
  • Special instructions if applicable

Phase 3: Package and Deploy

Prepare your equipment for extraction:

  • Repackage in original container with all accessories
  • Include the authorization code visibly on the package
  • Ship to provided coordinates using a trackable method

4. FINANCIAL EXTRACTION (REFUND PROCESS)

Upon successful equipment recovery at our base:

  • Processing Time: 3-5 business days
  • Extraction Method: Funds will be returned to your original payment vector
  • Note: Shipping costs are non-refundable unless due to our error

5. EQUIPMENT REPLACEMENT (EXCHANGE PROTOCOL)

For gear exchanges:

  • Standard shipping fees apply for replacement deployment
  • Expedited processing available upon request
  • You’ll receive new tracking coordinates once replacement is deployed

6. FIELD OPERATIONS (INTERNATIONAL RETURNS)

Operators outside the US:

  • You are responsible for return shipping costs
  • Mark package as “RETURNED GOODS” to avoid customs fees
  • Allow additional time for international extraction processing

SPECOPS SUPPORT TEAM

For extraction-related inquiries:

Email: [email protected]
Operational Base: 12460 West Solano Dr, Litchfield Park, US 85340