SWIZ KNIVES SHOP – SHIPPING & RETURNS PROTOCOL

Effective Date: October 2025

OPERATIONAL NOTICE: At Swiz Knives Shop, we stand behind our tactical gear with mission-ready shipping and returns protocols. This document outlines our deployment procedures for your equipment and the extraction process for items that don’t meet your operational requirements.

1. DEPLOYMENT PROCEDURES (SHIPPING)

Mission Preparation (Order Processing)

All orders undergo tactical inspection before deployment:

  • Processing Time: 1-2 business days
  • Deployment Notification: You’ll receive tracking coordinates via email once your gear ships

Transportation Options

Choose your preferred extraction method:

  • Standard Transport: DHL or FedEx
    • Delivery Time: 10-15 days after deployment
    • Mission Cost: $12.95
  • Stealth Transport: EMS (Free for orders over $50)
    • Delivery Time: 15-25 days after deployment

Global Operations

We deploy worldwide (excluding some Asian and remote regions). International operators should note:

  • Customs clearance may add to delivery time
  • Local import duties are the operator’s responsibility

2. EXTRACTION PROTOCOL (RETURNS & EXCHANGES)

Mission Parameters (Eligibility)

Returns and exchanges are authorized under these conditions:

  • Request initiated within 15 days of equipment receipt
  • Product must be in original, unused condition with all packaging intact
  • Proof of purchase (mission order number) required

Classified Items (Non-Returnable Equipment)

The following tactical gear cannot be returned for safety and hygiene reasons:

  • Customized or personalized blades (marked with operator specifications)
  • Opened sharpening kits or maintenance supplies
  • Used or damaged equipment (beyond standard inspection)

Extraction Procedure (Return Process)

Phase 1: Initiate Request

Email our SpecOps Support Team at [email protected] with:

  • Your order number (mission ID)
  • Product details requiring extraction
  • Reason for return/extraction
  • Whether you request replacement gear or financial extraction

RETURN REQUEST TEMPLATE:

Subject: Extraction Request – Order #[Your Order Number]

SpecOps Support Team,

Requesting extraction protocol activation for the following equipment:

– Order Number:

– Product Name:

– Reason for Extraction:

– Requested Action: [Refund / Exchange for: ]

Awaiting further instructions.

Operator Name:

Contact Email:

Phase 2: Receive Extraction Coordinates

Within 48 hours, you’ll receive:

  • Authorization code for your extraction mission
  • Shipping coordinates for equipment return
  • Special instructions if applicable

Phase 3: Package and Deploy

Prepare your equipment for extraction:

  • Repackage in original container with all accessories
  • Include the authorization code visibly on the package
  • Ship to provided coordinates using a trackable method

Financial Extraction (Refund Process)

Upon successful equipment recovery at our base:

  • Processing Time: 3-5 business days
  • Extraction Method: Funds will be returned to your original payment vector
  • Note: Shipping costs are non-refundable unless due to our error

Equipment Replacement (Exchange Protocol)

For gear exchanges:

  • Standard shipping fees apply for replacement deployment
  • Expedited processing available upon request
  • You’ll receive new tracking coordinates once replacement is deployed

Field Operations (International Returns)

Operators outside the US:

  • You are responsible for return shipping costs
  • Mark package as “RETURNED GOODS” to avoid customs fees
  • Allow additional time for international extraction processing

3. SPECOPS SUPPORT TEAM

For extraction-related inquiries:

  • Email: [email protected]
  • Operational Base: 12460 West Solano Dr, Litchfield Park, US 85340

MISSION NOTE: Swiz Knives Shop specializes in tactical equipment for professional operators and enthusiasts. Our products include fixed blades, folding knives, EDC knives, and butterfly knives from premium brands like Boker, CRKT, and Squid Industries. We maintain strict protocols to ensure your gear meets the highest operational standards.